The RAA Whistleblower Hotline is an independent and confidential service which supports RAA’s values and is available to receive information that you know or reasonably suspect concerns misconduct or an improper state of affairs or circumstances in relation to RAA Group (or a related company or organisation).

Any matter that involves information that you have reasonable grounds to suspect concerns wrongdoing in relation to RAA Group or may adversely affect RAA Group. This may include any criminal offence, breach of legal obligation, unsafe behaviour, or harassment (“Disclosable Matters”). Further information about Disclosable Matters can be found in section 6 of the Policy and throughout this website.

To support best practice, compliance with law, encourage a culture of openness and integrity, and protect Whistleblowers.

RAA has engaged Stopline to independently manage the receipt, recording, and reporting of Whistleblowing Disclosures. Stopline is an independent, confidential, and impartial conduit for information that enables reporting.

Stopline is an Australian company which specialises in providing integrity/whistleblowing services. It has been operating for over a decade and assists listed and private companies, local, state and Commonwealth public sector bodies and not-for-profit organisations. Further details are available at www.stopline.com.au

No. Your call to Stopline can, if you wish, be anonymous and the staff at Stopline will not ask for any personal details. At any point during the management and investigation of your Disclosure you can change your mind about being anonymous. If you do not wish to remain anonymous, this information may be provided to the Whistleblower Protection Officer at RAA.

RAA is committed to the protection of Whistleblowers against action taken in reprisal for the making of Disclosures, maintaining Discloser confidentiality, and ensuring that a Discloser is safe from civil, criminal, and administrative liability in relation to the making of a Disclosure. Where a Discloser suffers detriment due to RAA’s failure to take reasonable precautions, compensation may be available through the Courts.

Stopline enables employees, contractors and stakeholders to report in good faith, suspected misconduct via telephone, email, internet, facsimile or mail, to an independent organisation with trained staff who will receive your concerns confidentially (anonymously if you wish) and provide the confidential information to the Whistleblower Protection Officer at RAA. The program then necessitates procedural requirements dealing with and finalising the outcome of the disclosure.

The Whistleblower Protection Officer at RAA is responsible for ensuring that all Whistleblowing Disclosures are handled appropriately and in accordance with the Policy and all relevant legislation and regulation.

You may contact Stopline when you have knowledge of, are suspicious of, or have information that gives rise to reasonable grounds to suspect concerns misconduct or an improper state of affairs or circumstances in relation to RAA or a related company or organisation. This could be (but is not limited to) illegal conduct (such as theft), fraudulent conduct (such as misappropriation of funds), conduct that poses a significant risk to public safety, or unlawful or unethical conduct in relation to RAA.

You can telephone Stopline on 1300 30 45 50 (in Australia) 24 hours a day, 7 days a week. A Stopline representative will answer your call during business hours (0730 – 1730 Mon – Fri ACST). Any messages left with Stopline’s overnight team will be responded to within one working day. You can also send your Disclosure at any time via the internet (through this website), email, facsimile, or mail.

The experience of Stopline is that vexatious Disclosures occur very infrequently. The RAA Whistleblower Protection Officers are trained to identify illegitimate Disclosures and will decline to investigate a matter if satisfied that the Disclosure is trivial, frivolous, vexatious, or does not concern a Disclosable Matter.

Unless you advise that you do not wish to be contacted with updates about your Disclosure and/or the results of that Disclosure, you will be provided updates about matters including (but not necessarily limited to) the status of your Disclosure, decisions made regarding how the matter will be handled, applicable timeframes, and the result of any investigation and action taken. If you choose to remain anonymous and you wish to be provided with updates, you will be issued with a confidential reference and password and you must initiate contact through one of the methods above to receive feedback.

An Eligible Whistleblower is safe from civil, criminal, and administrative liability in relation to the making of a Disclosure. However, there is no immunity where misconduct on the part of the Discloser is revealed in their Disclosure. Reasonable efforts may be made by RAA to offer protection to Eligible Whistleblower’s who are implicated in their own Disclosure where appropriate in the circumstances.

The Policy can be found on RAA’s website in the ‘Corporate Governance’ section (Corporate Governance (raa.com.au)).